HEARTS Georgia DCMP

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Disaster Case Management Program (DCMP) Overview

The State of Georgia, through the Georgia Emergency Management and Homeland Security Agency (GEMA/HS), will implement a FEMA-approved Disaster Case Management Program (DCMP) to support survivors of Hurricane Helene. GEMA/HS is working with iParametrics to deliver and manage DCMP services across the 63 declared counties. This initiative is referred to as HEARTS Georgia the official name for Georgia’s Disaster Case Management Program that is currently being implemented.

DCMP is designed to help households with disaster‑related unmet needs by connecting them with trained Disaster Case Managers (DCMs). A DCM works directly with each household to understand their situation, identify available resources, and guide them through the long‑term recovery process. Through this program, households work directly with a trained Disaster Case Manager who takes the time to understand their disaster‑related unmet needs and the challenges they are facing. The Case Manager becomes a steady point of contact, helping survivors make sense of the recovery process and stay organized as they move forward.

DCMP is centered on personalized guidance. Each household works in partnership with their Disaster Case Manager to develop a recovery plan tailored to their unique situation, outlining practical steps and connecting them with resources that may be available through state, local, and voluntary organizations.  Case Managers help survivors navigate complex systems, understand what options exist, and coordinate the services that can support their recovery. 

DCMP helps survivors understand, access, and coordinate the resources that do exist, so households can move forward with a clear plan and informed support.

Services Provided  

Disaster Case Managers can assist eligible survivors with:

  • Navigating insurance and assistance programs
  • Applying for state, local, and voluntary agency support
  • Finding housing, financial, and social services
  • Developing home repair or rebuilding plans
  • Creating a step‑by‑step recovery roadmap

Eligibility

To qualify for DCMP services, applicants must meet the following:

  • Reside or work in one of the 63 counties designated under the federal disaster declaration for Hurricane Helene
  • Have disaster-related unmet needs
  • Survivors do not need to be registered with FEMA to participate

Registration

If you need support with disaster‑related unmet needs, you can apply here:  https://heartsgeorgiadcmp.communityos.org/client-public-intake

Contact Information

If you have questions or need help registering:

  • Email: [email protected]
  • DCMP Hotline: 229‑381‑8008
    • You may leave a message, and a team member will return your call within 3 business days.